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Product Return Policy

 

Product Returns

Kitty Kasas accepts returns of merchandise purchased at kittykasas.com within 30 days of receiving your products. Customers are responsible for return shipping costs. Any original shipping and handling charges are not refundable. After 30 days we reserve the right to refuse refund or exchange. If for any reason you are not completely satisfied with your purchase, simply follow the return instructions below.

Return Instructions:

  • Within 30 days of purchase contact Customer Support to inform us that you would like to return your item(s).
  • Verify that the item(s) are clean, in "like-new" condition, with ALL packing materials.
  • Ship to the address provided by Customer Support.
  • Please allow 14 days from the time we receive the return for the items to be inspected and for your refund to be issued.

* If returned items don't meet the above return criteria they will be subject to a 10% restocking fee.